2-1-1 Sonoma County

2-1-1 Sonoma County is a real-time telephone and web-based system that allows users to find program and contact information about services in the community. Users can speak to a call specialist who rapidly conducts a needs assessment, identifies relevant resources and provides referrals to services. Users can also search an extensive service database online.

Accepted to the Portfolio: August 2015

Target Outcomes

Short Term Outcomes

  • Time savings and receipt of accurate resource information for individuals looking for help
  • Appropriate referrals from informed clients for resource agencies 
  • Access to timely information about community needs and trends for the community

    Long Term Outcomes

    • Financial stability and improved quality of life for individuals 
    • Reduced number of people in need of resources
    • Improved mission focus and community collaboration for resource agencies
    • Improved ability to identify and direct funding toward critical needs for funders

    Target Population


    • Transitional Age Youth (16 - 24)
    • Adults 25 - 60
    • Older Adults (60+)
    • Families with Children  

    Service Area


    • Southeast (District 1)
    • Southwest (District 2)
    • Central (District 3)
    • Northeast (District 4)
    • Northwest (District 5)

    Program Implementers

    The following organizations implement this program locally:

    Volunteer Center of Sonoma County

    Visit Volunteer Center of Sonoma County

    Program Funders

    Many thanks to the following funders for making this program possible.

    Local Funders

    • City of Santa Rosa
    • Kaiser Permanente
    • Sonoma County Human Services Department
    • Sonoma Valley Health Roundtable
    • United Way of the Wine Country

    Other Funders

    • San Francisco Chronicle