2-1-1 Sonoma County

2-1-1 Sonoma County is a real time telephone and web-based system that allows users to find program and contact information about services in the community. Users can speak to a call specialist who rapidly conducts a needs assessment, identifies relevant resources and provides referrals to services. Users can also search an extensive service database online.

Accepted to the Portfolio: August 2015

Target Outcomes

Short Term Outcomes

  • Individuals save time looking for help and receive accurate resource information
  • Resource agencies receive appropriate referrals from informed clients
  • Community has access to timely information about community needs and trends

    Long Term Outcomes

    • Individuals and families become financially stable and improve quality of life
    • Reduced number of people in need of resources
    • Improve resource agencies' mission focus and community collaboration
    • Improve ability of funders to identify and direct funding toward critical needs

    Target Population


    • Transitional Age Youth (16 - 24)
    • Adults 25 - 60
    • Older Adults (60+)
    • Families with Children  

    Service Area


    • Southeast (District 1)
    • Southwest (District 2)
    • Central (District 3)
    • Northeast (District 4)
    • Northwest (District 5)

    Program Implementers

    The following organizations implement this program locally:

    Volunteer Center of Sonoma County

    Visit Volunteer Center of Sonoma County

    Program Funders

    Many thanks to the following funders for making this program possible.

    Local Funders

    • City of Santa Rosa
    • Kaiser Permanente
    • Sonoma County Human Services Department
    • Sonoma County Vintners
    • Sonoma Valley Health Roundtable
    • United Way of the Wine Country

    Other Funders

    • San Francisco Chronicle