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2-1-1 Sonoma County

2-1-1 Sonoma County is a real-time telephone and web-based system that allows users to find program and contact information about services in the community. Users can speak to a call specialist who rapidly conducts a needs assessment, identifies relevant resources and provides referrals to services. Users can also search an extensive service database online.

Accepted to the Portfolio: August 2015

Target Outcomes

Short Term Outcomes

Time savings and receipt of accurate resource information for individuals looking for help
Appropriate referrals from informed clients for resource agencies
Access to timely information about community needs and trends for the community

Long Term Outcomes

Financial stability and improved quality of life for individuals
Reduced number of people in need of resources
Improved mission focus and community collaboration for resource agencies
Improved ability to identify and direct funding toward critical needs for funders

Target Population

Demographics

Transitional Age Youth (16 - 24)
Adults 25 - 60
Older Adults (60+)
Families with Children

Service Area

County-wide:

Southeast (District 1)
Southwest (District 2)
Central (District 3)
Northeast (District 4)
Northwest (District 5)